IBM and Apple make most reliable computers

If you ever find yourself caught between a rock and hard place when it comes to choosing a reliable computer hardware manufacturer, a solid name that offers solid products, then the following info could well be for you.

The first-ever annual computer reliability report (released by tech company Rescuecom), is a comparative analysis of various computer vendors, their market share, and related consumer service call data via Rescuecom’s own call centre. The results of said comparison have revealed that users of computers made by Apple or IBM/Lenovo generally seek support less frequently than other ‘leading’ manufacturers.

The report’s resulting ‘Reliability Scores’ were amassed by calculating the difference between the company’s (US) market share against the percentage of support calls registered at the Rescuecom call centre concerning each specific vendor.

The report scores revealed IBM/Lenovo as the leaders in reliability, with Apple coming in a close second. However, both HP/Compaq and Dell still placed third and fourth respectively—despite their notably larger market share, and therefore higher probability of support calls. Gateway capped the top-five vendors, with the remaining 37.02% of the market share made up of companies described only as “Others”.

Results are based on more than 20,000 service calls to Rescuecom (not the first-party vendor) and duly provide computer consumers with a somewhat ‘pinch of salt’ listing to base their choices on.

In that sense, it’s worth bearing in mind that end-users don’t ‘only’ turn to third-party supporters to fix problem issues, and not all end-users will ask a specific third-party supporter such as Rescuecom to assist them—which decreases the reliability of Rescuecom’s report somewhat.

Source: http://www.tcmagazine.info/comments.php?shownews=12600&catid=2